LA Law Group

It is common for Amazon to want to verify invoices from your suppliers.  This frequently occurs when you have complaints as to the condition, or authenticity of your products.

A concern here is what information does your invoice need to have in order to satisfy Amazon’s requirements.  First and foremost – DO NOT ALTER, CHANGE, MODIFY any invoices as this would be grounds for Amazon to terminate your account, and withhold funds.

1. Seller Info:

• Sellers Name
• Sellers address
• Sellers city, state, zip
• Sellers website (Amazon often will look through the website to verify the products / brands you have purchased).
• Sellers email address
• Sellers phone number (Amazon does randomly call to verify the invoice)

2. Invoice 

• Your invoice should have an invoice number.  Not a “pro forma invoice”, not a “sales receipt”, not a “receipt”, or any other variation.  It should clearly have written INVOICE.

3. Buyer Info

Your information should be accurate and matching your seller account on Amazon including:

• Name
• Address
• City, State, Zip
• Phone number

4.  Item Info

• Item Make / Model / Identifying information

Our Notes:

• The font of the invoice must be the same throughout the invoice so no part seems altered or forged.
• The invoice must be paid or indicate net terms.
• The quantity on the invoice(s)must be at least the quantities you have sold on Amazon.

Although by no means is this list comprehensive – this will give you a general guideline on whether or not your invoices will pass the evaluation Amazon gives.  If you are purchasing your products from vendors / liquidators that do not properly identify the goods – you want to speak with your supplier to be sure they can supply you invoices that you can use for purposes of Amazon.

If you have any questions / concerns  or need additional support – our team at LA Law Group is well versed with all things Amazon and we will be happy to provide a free consultation.